CORPORATE POLICIES

POLICIES AND GENERAL PROVISIONS

RIKEN VIET commits to implement a unified sales policy nationwide as follows:

1. Quotation

  • Quotation takes effect within 30 days from the date of quotation, after that time, if there is a change in prices, we would like to report to customers.
  • All quotes include VAT.
  • Customers who buy large quantities, loyal customers will have the best price policy.

2. Payment

  • Customers pay 30% upon order confirmation, 70% will be paid following delivery notice.
  • Loyal customers and customers buying and selling under a contract, pay according to the terms of the contract.

3. Transport

  • The selling price specified by RIKEN VIET is the selling price as delivered at customer's warehouse in Vietnam. In case of other requirements, it will be discussed on a case-by-case basis.
  • Method of delivery - receipt: Directly or through courier services. Receipts will clearly contain device name, quantity.

4. Delivery time

  • Delivery time will be shown in quotation or contract, depending on the quantity and current situation of the company's goods, we always take credit in all commitments to customers on time and quality of goods. Customers can directly contact our sales staff to negotiate delivery time

5. Warranty

  • All types of goods provided by RIKEN VIET are covered with detailed warranties as follows:
  1. Main equipment: 12 months from delivery date.
  2. Replacement supplies: 06 months from the date of delivery.
  • Place of warranty: All equipment is warranted at RIKEN VIET's offices.

Goods are warranted when being used in accordance with the design, recommendations of the manufacturer, and was stored in dry, moisture-free conditions.

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