The process of goods return of RIKEN VIET is as follows:

  • Goods exchanged, compensated due to shortage are free of charge when: We deliver goods with wrong specifications, quantity and quality as committed to customers.
  • • Exchange products are charged when: We provide in accordance with the agreement; however, customers do not understand correctly about the products, that leads to ordering wrong models; or due to objective reasons, products cannot be used, that leads to goods exchange. When returning goods, customers must pay an additional cost of goods return. Return costs will be calculated for each specific order, based on the quality of returning goods as well as transportation costs.
  • Specialized products ordered separately will not be exchanged by our company.
  • As soon as receiving the goods, please carefully check the quantity, quality as well as specifications of the products. After 03 days from the date of delivery, we will not be responsible for any arising problems related to the goods (shortage, defects in connection with product shapes, surfaces, ...).
  • In the event the return is approved, customers will bear all transportation costs to return the products to us. Simultaneously, costs related to new goods shipped to customers (if any) will be borne by us.
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