SERVICE QUALITY POLICY

Quality goals

1. Stability quality.
2. Delivery and service execution time are from early to on-time commitment.
3. Complete service
4. Satisfy all legitimate needs of customers.

Methods of implementation

1. Invest in equipment and supporting tools to improve service quality and diversify services.
2. Information to answer customers in the fastest time to satisfy customer requirements.
3. Expand the market to all provinces and cities across the country
4. Train to improve the capacity of staffs and employees
5. Provide adequate resources to ensure the needs of the quality management system according to ISO 17025: 2017.
6. Maintain and regularly improve the processes of the quality management system according to ISO 17025: 2017.

All staffs and employees of RIKEN VIET understand and strictly follow this quality policy.